Right of return

What are your return terms?

We do our best to get the most accurate idea and image of the products through the website. The sizes usually fit right at once if you follow our size recommendations. However, sometimes the product does not meet expectations, so you can cancel the purchase even if you have already received the products.

  • Restoring is easy

  • The customer's own responsibility for return costs is €4.90 , but for reasons caused by a manufacturing error or the supplier €0

  • The return period is 30 days after the products have been received

  • The products to be returned must be in salable condition, i.e. they can be adjusted, they cannot be used

  • To exchange products, first contact us and agree on the exchange.

  • Posti transports the return in about 4-10 days , i.e. slower than normal mail. However, Jenine reacts to returns as soon as she receives them.

  • You will get your money back no later than 7 days after your return has been received



Operating instructions


1. Put the products back in their original packaging as they were when received. A buttoned up wrinkled t-shirt is not salable, and causes additional additional costs for logistical and practical reasons. Also handle the product packaging with care.

2. Include the order confirmation you received and the return form, where you write your account number and the reason for the return. If you have ordered with Walley, you can either pay the invoice and inform us of your account number, or include the invoice with the return, in which case you will receive an updated invoice in your email after the return has been processed.

3. Take the package to the post office and tell them that this would be a customer return to Jenine and the return number is 629649. The post office will transport the package and bill Jenine for it, so you don't have to pay postage for returns. The address information should be found on the post office's computer, but if not, here is the address:

Jenine
Sulapuronkatu 1 P 10
33700 Tampere

NOTE! Take a receipt from the customer return. We will only reimburse the price of the lost products against a receipt, which you can use to prove that you delivered the products to the post office.

NOTE! The return is free of charge if the instructions have been followed. We will not refund return costs if the return is not made using Itella's pre-paid customer return. If the returned product is faulty (damaged, used), Jenine is not obliged to refund the full price of the return. If the returned products are not in resalable condition for reasons caused by the customer, we will withhold part of the sales price as compensation.